1. About us
VoltaAI is run by VoltaServices Limited, a company registered in England and Wales with company number 16178827. Our registered office is Elizabeth Suite, 3rd Floor, 207 Regent Street, London, W1B 3HH. In these terms, "we" and "us" mean VoltaServices Limited, and "you" means the person using VoltaAI.
These terms apply when you use the VoltaAI website, web chat, apps or API. Our privacy policy explains how we use your personal data, and our refund policy explains when we give refunds.
By creating an account or using VoltaAI, you agree to these terms. When you register on our website, we record which version of these terms you accepted and when.
2. The service
VoltaAI gives you access to AI models for text and images through one account, in a web chat, in our apps and through an API.
The models are run by third-party AI providers. Our list of models updates automatically as providers add and withdraw models, so a model you use may change or stop being available. We do not promise that any particular model will be available at any time.
Some features use tools, such as web search, and memory, which takes your earlier chats into account. Our AI governance page explains how they work.
We may change the service, and add or remove features.
3. Accounts and eligibility
- Age: you must be 16 or over to create an account or use VoltaAI. We do not verify age. By registering, you confirm that you are 16 or over.
- Accurate details: give accurate details when you register, and keep them up to date.
- One account each: you may hold one account. Do not create further accounts to get around plan limits or other restrictions.
- Security: keep your password and API keys secret. You are responsible for what happens on your account and with your keys. Tell us at once if you think someone else has access. We recommend turning on multi-factor authentication in your profile.
4. Acceptable use
You must not use VoltaAI to:
- break the law, or help anyone else to break it;
- create, request or share sexual content involving anyone under 18;
- harass, threaten, bully or defraud anyone;
- impersonate a real person, or create content that shows a real person in a sexual or misleading way without their consent;
- create malware, or attack, probe or disrupt any system, including ours, without permission;
- get around plan limits, rate limits or other technical restrictions, or use another person's account or key;
- try to access other users' data;
- scrape the website, or use it by automated means other than through the API;
- resell or share access to VoltaAI or the API without our written permission; or
- process other people's personal data in breach of data protection law.
5. AI output
- Accuracy: AI models can produce output that is wrong, incomplete, out of date or offensive, and can present it with confidence. Check output before you rely on it.
- Not professional advice: output is not legal, medical, financial or other professional advice. Do not use it in place of advice from a qualified person.
- Your responsibility: you are responsible for how you use output, including anything you publish or act on.
- Decisions about people: do not use output as the only basis for a decision that has a legal or similarly significant effect on a person, such as a decision about employment, credit, housing or access to services.
- Ownership: as between you and us, you own your inputs and the output generated for you. We do not claim ownership of either. Your use of output is also subject to the terms of the AI provider that generated it, which may limit some uses.
- Licence to us: you grant us a non-exclusive, royalty-free licence to store, copy and process your inputs and output, and to send them to AI providers, only as far as we need to in order to provide the service. Our privacy policy, not this licence, explains how we handle any personal data in them.
- Labelling: generated images do not carry a watermark or a machine-readable mark. If you publish output, do not mislead people about how it was made, and follow any law that requires you to label it.
6. Plans, limits and payment
- Free plan: 100 messages and 10 images a day in total.
- Paid plans: the current paid plans, with their prices, models and daily limits, are on our pricing page.
- Paying: you can pay for a subscription by card through Stripe or by Direct Debit through GoCardless. Purchases in our mobile app go through Google Play billing. You enter your payment details on their pages, not on ours.
- Cancelling: you can cancel a subscription at any time. Your access continues to the end of the current billing period, and we do not give partial refunds for the time left in it. Our refund policy sets out the details.
- When a subscription ends: your account moves to the Free plan.
- Wallet: pay-as-you-go API use is paid from your wallet. The minimum top-up is £10. Each request is charged at the price shown on our API pricing page for the model you use. If your balance is too low, the request is refused.
- Price changes: we may change prices. We will tell you at least 30 days before a change to the price of your subscription applies, and you can cancel before the change applies.
- Refunds: see our refund policy.
7. API use
- Keys: keep your API keys secret. We store only a hash of each key.
- Rate limits: each key has a rate limit, by default 60 requests a minute and 5,000 a day. A key can also be limited to certain models.
- Memory: memory is not used for requests made with pay-as-you-go API keys.
- User identifiers: if you include a user identifier in a chat completion request, we pass it to the AI provider. Do not put personal data in it.
- Other people's personal data: do not send other people's personal data through the API until you have contacted us at privacy@voltaservices.co.uk. We offer a data processing agreement on request.
- Your own product: if you build a product on our API, you are responsible for that product, for your own users' compliance with these terms, and for your own privacy information.
8. Restricted models
Some models are restricted. Restricted models are available only to accounts we have given access. You must not use a restricted model unless we have given you access to it. We may withdraw access at any time.
If we give you access, you are responsible for using these models lawfully and in line with these terms.
9. Suspension and termination
- By us: we may suspend or close your account, or restrict features, if you break these terms, if the law requires it, or to protect the service or other users. Where it is reasonable to do so, we will tell you why and give you a chance to respond.
- Through the billing portal: if your account is managed through the VoltaServices billing portal, the portal can suspend paid features.
- By you: you can stop using VoltaAI at any time. To close your account, write to privacy@voltaservices.co.uk. Account deletion is handled by request while self-service tools are built.
- Your data: our privacy policy explains what we keep after an account is closed.
- Wallet balance: when you close your account, we refund any unused wallet balance on request, as our refund policy sets out.
10. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude.
If you use VoltaAI as a consumer, you have legal rights about services, including that they are provided with reasonable care and skill. Nothing in these terms affects those rights.
Subject to the two paragraphs above:
- we do not promise that VoltaAI will be uninterrupted or free of errors, or that any output will be accurate;
- we are not liable for loss that was not reasonably foreseeable, or, where you use VoltaAI for business purposes, for loss of profit, business or opportunity;
- our total liability to you for all claims is limited to whichever is greater: the fees you paid us in the 12 months before the claim, or £100.
11. Changes to these terms
We may change these terms. When we do, we update the date at the top. If a change is significant, we will tell you by email or with a notice on the site at least 30 days before it takes effect. If you do not agree to the change, you can stop using VoltaAI and ask us to close your account.
12. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes about them.
If you are a consumer living in Scotland, Northern Ireland or another country, you may also rely on the mandatory consumer protections of the law where you live, and you may be able to bring proceedings in your local courts.
If any part of these terms cannot be enforced, the rest still applies.
13. Contact
- Questions about these terms: through our support page, or by email to support@voltaservices.co.uk.
- Privacy and data protection: privacy@voltaservices.co.uk.
- Post: VoltaServices Limited, Elizabeth Suite, 3rd Floor, 207 Regent Street, London, W1B 3HH.