1. Overview
UK data protection law gives you rights over your personal data. This page explains each right, how to use it with us and how long we take to reply.
Some rights apply only in certain situations. If a right does not apply to your request, we will tell you why.
To use any of these rights, write to privacy@voltaservices.co.uk. Our privacy policy describes the personal data we hold and how we use it.
If you live in the EU or EEA, the EU General Data Protection Regulation may also apply to you. It gives you similar rights.
2. Right of access
You can ask whether we hold personal data about you and for a copy of it. You can also ask how we use it, who receives it, how long we keep it, where we got it from, and about any automated decisions we make using it.
We make reasonable and proportionate searches for your data.
3. Right to correction
You can ask us to correct personal data that is wrong, or to complete data that is incomplete.
You can change your account details yourself in your profile. If a memory is wrong, you can delete it in your profile. For anything else, write to us.
4. Right to erasure
You can ask us to delete your personal data in certain situations, for example when we no longer need it, or when you object to our use of it and we have no overriding reason to continue.
You can delete conversations and memories yourself. Images you generate and documents you upload are deleted automatically after 30 days.
Account deletion is handled by request through privacy@voltaservices.co.uk while self-service tools are built.
When an account is deleted, some records are kept without a link to the account, and payment providers keep their own records. Our privacy policy explains what is kept. We may also keep data we need to meet a legal obligation or to deal with legal claims.
5. Right to restrict processing
You can ask us to limit what we do with your data:
- while we check whether it is accurate;
- while we consider an objection you have made;
- if our use of it is unlawful but you do not want it deleted; or
- if we no longer need it but you need it for a legal claim.
While processing is restricted, we keep the data but do not otherwise use it without your consent, except where the law allows.
6. Right to data portability
For data you gave us that we process under our contract with you, you can ask for a copy in a structured, commonly used and machine-readable format. You can also ask us to send it to another organisation where that is technically possible.
You can export any conversation yourself as JSON, Markdown or PDF. A full export of your account is handled by request through privacy@voltaservices.co.uk while self-service tools are built.
7. Right to object, including to memory
Where we rely on legitimate interests, you can object to our use of your data. We will stop unless we have compelling legitimate grounds that override your interests, rights and freedoms, or we need the data to deal with legal claims. Our privacy policy shows which uses rely on legitimate interests.
Memory. Memory is on by default and relies on legitimate interests. You can object to it yourself:
- turn off the memory switch in your profile. Memory is then not used in your chats from then on, and your new messages are not added to memory;
- list your memories in your profile, and delete them one at a time or all at once.
Switching memory off does not delete the memories you already have. Deleting a conversation removes its messages and the memory search copies made from them. Facts that memory has already drawn from it stay until you delete them in your profile.
8. Rights about automated decisions
Some decisions are made automatically, such as plan limits, rate limits, wallet checks and moving your account to the Free plan when a subscription ends. Our privacy policy lists them.
For any of these decisions, you can ask us for information about it, give us your view, ask for a person to review it and contest it.
9. Withdrawing consent
We do not rely on consent for any processing at present. If we ask for your consent in future, you will be able to withdraw it at any time, as easily as you gave it. Withdrawing consent does not affect processing that took place before.
Preference storage in your browser, such as your colour theme, does not need consent, but you can switch it off at any time with Cookie settings. See our cookies page.
10. How to make a request
- Email: privacy@voltaservices.co.uk. If you can, write from the email address on your account.
- Post: VoltaServices Limited, Elizabeth Suite, 3rd Floor, 207 Regent Street, London, W1B 3HH.
- What to tell us: which right you want to use, and anything that helps us find your data, such as the email address on your account.
- Confirming who you are: we need to be sure a request comes from you. If we cannot confirm this from the email address on your account, we may ask for more information. We ask only for what we need.
- Someone acting for you: another person can make a request for you if they show that you have authorised them.
11. How long we take
- We reply within one month. The month runs from the latest of the day we receive your request, the day we receive any information we need to confirm who you are, and the day we receive any fee the law allows us to charge.
- If your request is complex, or you have made several requests, we can extend this by up to two further months. If we do, we will tell you within the first month and explain why.
- If we need you to clarify your request, the time stops until you reply.
- For access requests, we make reasonable and proportionate searches.
12. What you can do yourself
Some things you can do yourself. Others are handled by request while self-service tools are built.
| What | How |
|---|---|
| Change your account details | Yourself, in your profile |
| Export a conversation as JSON, Markdown or PDF | Yourself, one conversation at a time |
| Delete a conversation | Yourself |
| Delete all your conversations | Yourself, with "Delete all chats" in your profile |
| Switch memory off | Yourself, with the memory switch in your profile |
| List and delete memories | Yourself, in your profile, one at a time or all at once |
| Turn on multi-factor authentication | Yourself, in your profile |
| Change your cookie choices | Yourself, with Cookie settings |
| Delete your account | By request to privacy@voltaservices.co.uk |
| Get a full export of your data | By request to privacy@voltaservices.co.uk |
| Anything else on this page | By request to privacy@voltaservices.co.uk |
13. Complaints
If you are unhappy with how we handle your personal data or a request, please complain to us first at privacy@voltaservices.co.uk. We will acknowledge your complaint within 30 days of receiving it, investigate it, keep you informed and tell you the outcome.
You also have the right to complain to the Information Commission, the UK's data protection regulator, at ico.org.uk. The Commission will usually expect you to have complained to us first.
If you live in the EU or EEA, you may also be able to complain to the data protection authority in your country.